Cancellation & Refund Policy
Last updated: 20 September 2026
We keep this simple, and we say it in full here so there are no surprises.
The short version
Free cancellation up to 48 hours before your pick-up time. Cancel more than 48 hours in advance and you owe nothing; anything you have already paid is returned to you in full.
How to cancel or change a booking
Message us on WhatsApp at +995 595 09 75 96 or e-mail contact@geovan.ge. Include the name the booking is under and the date. Your cancellation takes effect from the time your message reaches us. We will confirm it in writing — if you do not get a confirmation, assume we have not received it and contact us again.
Cancelling
| When you cancel | What you pay |
|---|---|
| More than 48 hours before pick-up | Nothing. Any payment already made is refunded in full. |
| Less than 48 hours before pick-up | We refund what you have paid, less any cost we have already committed on your behalf and cannot recover — for example a pre-booked hotel night for a multi-day trip, pre-purchased entrance tickets, or a vehicle brought from another city. We will show you what those costs are. If there are none, you are refunded in full. |
| No-show at the pick-up point | The service is treated as delivered and is charged in full. If you are running late, message the driver — we wait as long as we reasonably can. |
Changing dates instead of cancelling
Moving a booking to another date costs nothing, at any notice, as long as we have a vehicle and driver free on the new date. If the new dates are in a higher-priced period, the price difference applies. We would always rather move your trip than cancel it.
Delayed and cancelled flights
For airport pick-ups we track your flight number. If your flight is delayed, your pick-up moves with it at no extra charge. If your flight is cancelled and you cannot travel, tell us as soon as you know — this counts as a change of date, not a late cancellation.
If we cancel
If we cannot provide the service — a vehicle problem, driver illness, a road closed by snow, landslide or police order, or any other reason — we will first offer you an equivalent alternative: another vehicle, another driver, or a different route of similar value. If you do not want the alternative, or we cannot offer one, you get a full refund of everything you have paid for the part not delivered. We do not charge you for a trip we did not run.
Mountain roads such as Kazbegi, Gudauri, Juta, Tusheti and Svaneti close without warning in winter. If a road closes mid-trip, we reroute you to an alternative destination of similar length at no extra cost; if you prefer to end the day early instead, we refund the unused portion.
Shortened trips and unused services
If you end a multi-day trip early by choice, days not yet started are refunded, less costs already committed and not recoverable. Services you booked but chose not to use on the day are not refunded.
How refunds are paid
Refunds are made by the same method and in the same currency you paid, to the person who paid, normally within 10 working days of the refund being agreed. Any bank or transfer fee charged by your own bank is outside our control.
Disagreements
If you think a refund has been handled wrongly, write to contact@geovan.ge and set out what happened. We will look at it and answer you in writing. This policy does not affect rights you may have under the consumer law of your own country.